What is your return/exchange policy for online orders?
We do not offer returns, only exchanges will be accepted for online purchases within 14 days from the date the shipment is received. All items must be returned in their original packaging, labels attached, unwashed, unworn, and in original resalable condition.
All pre-order, special order & special occasion items are absolutely FINAL SALE, no exceptions will be made. If you have trouble with sizing, please call 905-738-3313 for assistance.
All sale and any discounted items, undergarments, swimwear, hosiery, hair accessories and jewellery are absolute final sale and no exchanges or refunds will be provided on these items for both online and in-store purchases.
Upon arrival, the item will be thoroughly inspected, any items found worn, washed, or deemed used will not be permitted for an exchange. If there are any issues with your order, please feel free to contact us at email@example.com. We will respond to you at our earliest convenience. For immediate assistance, please call us at 905-738-3313.
How do I return or exchange a product purchased online?
We do not accept returns. If you wish to get a different item(s) or size, please return your original merchandise along with the Merchandise Return Form and place a new order for the item(s) you wish to purchase. You do not have to wait for us to receive the original item(s) before placing a new order.
You are responsible for the shipping fees on the exchange order.
In order to return an item for an exchange, please e-mail firstname.lastname@example.org to request a return merchandise form. The form provided includes the return shipping address, please note you are responsible for all return shipping fees. The shipping service should include tracking as we are not responsible for the package until received by the Returns Centre.
International customers returning items back to Canada, please make sure that you properly complete customs declaration form to avoid any wrong customs fees & duties. On the customs declaration form please indicate "CANADIAN GOODS RETURNING FOR REFUND OR EXCHANGE" and mark the parcel "RETURNED GOODS". Please also attach the original invoice to the outside of the packaging. (You can put an invoice in the envelope and attach the envelope to the outside of the packaging or use the postal carrier's plastic bag for customs documentation and shipping manifests). Failing to complete customs declaration properly may result in wrong customs fees and duties being assessed on the parcel. If a customs declaration form is not completed properly and incorrect customs fee/duties were assessed, we will be deducting those fees from your refund in order to get the parcel from the post office and process your return.
If your return does not meet our return guidelines, you will be notified via e-mail and we will arrange for the item(s) to be sent back to you at your cost.
Items are thoroughly inspected before exchanges are processed and will not be accepted if they have been worn, altered, washed or damaged or if they do not have their original tags attached.
Shipping charges are not refundable. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country.
What is your return/exchange policy for in-store purchases?
For in-store purchases at Hunter & Shaye, returns are not accepted however we will gladly exchange your item within 14 days for a different product as long as merchandise is unworn, in resalable original condition with the original tags attached. We do not offer store credits at this time.
All pre-order, special order & special occasion items are absolutely FINAL SALE, no exceptions will be made. All sale and any discounted items, undergarments, swimwear, hosiery, hair accessories and jewellery are absolute final sale and no exchanges or refunds will be provided on these items for both online and in-store purchases.